Disney Cruise Line vacancy - IT Technical Analyst




Job Description IT Technical Analyst
Areas of responsibility
  • Maintain inventory of all software and computer, printer, and network hardware with serial numbers and record of ownership
  • Assist shore side IT with application deployment, upgrades, and troubleshooting
User assistance:
  • Assist users when required in all computer based applications
  • Instruct users in basic handling routines, e.g., login, logout, personal file maintenance, printer operations, etc.
  • Provide occasional user training for new applications
  • Monitor and manage users data storage requirements to ensure effective use of resources
  • Hutilize automation tools and monitoring systems to proactively monitor and manage user computer systems
Network Maintenance:
  • Proactively monitor health of all network electronics on daily basis to ensure maximum up time
  • Monitor ship wireless network to ensure maximum up time
  • Troubleshoot and maintain all network cabling
Regular Maintenance routines:
  • Perform regular backups of all server based systems
  • Check all port/terminal hardware (PC's, printers) each port day morning to ensure proper operation
  • Daily check of all servers to ensure proper operation
  • Install new software as required
  • Monitor network storage for inappropriate use (music files, personal photos, etc)
  • Regular cleaning (dust removal, etc.) of all computers and terminals
Profile Required:
  • Previous Cruise Ship Experiance
  • Experience with Microsoft suite of applications (MS Office, MS Outlook, MS Visio, etc)
  • Basic understanding of Microsoft server operation and troubleshooting
  • Strong PC setup and troubleshooting skills
  • Excellent customer service skills
  • Ability to express thoughts clearly and thoroughly in writing
Desired:
  • 4-year Degree in Information Technology or related field of study
  • Familiarity with IT operations in the Cruise industry
  • Knowledge of telephony systems including VOIP
  • Experience with VMWare virtualization technology
  • Familiarity with computer network operation, Cisco network electronics, Fidelio Cruise applications and Micros Point of Sale application




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